CRM marketing

Grab customers' attention with personalized offers and multiply your profits from every transaction. The Big Lab team will help build brand relationships with customers and increase LTV via CRM marketing.


million +

Monthly traffic of promoted websites



Ad campaigns were finished and launched



Of SEO and Internet marketing experience



Representative offices in the UAE, USA, Russia

Exclusive promotion terms from a company world-renowned in SEO

Boost target audience loyalty to your brand and build up turnover for solid growth and business scaling.

Big Lab experts will professionally handle CRM marketing for your company: leave market competitors far behind and achieve KPIs in a sustained way — we take care of the rest.

Iurii Nemtсev
Founder and CEO of Big Lab, SEO expert
Iurii Nemtcev, CEO of Big Lab

Professional relationship marketing for all types of businesses

Small business

Generate more profits from existing customers, saving on advertising through repeat and incremental sales.

Growing business

Involve old customers in new funnels and steadily load your sales department with proven and warmed-up leads.

Large business

Ensure KPIs are met and multiply profits by working with loyal customers on an industrial scale.


Small business

The best way not to lose customers after the first order and increase advertising ROI

Get a quote

Mid-sized business

Exponential revenue growth and strengthening brand reputation in the market by increasing audience loyalty

Get a quote

Large business

Professional CRM-marketing in line with the brand’s overall marketing strategy

Get a quote

Primary analytics
Strategy development
Selection and configuration of CRM
Data analysis
Target audience segmentation
Development of interaction scenarios
Implementation of communications channels
Email marketing
SMS marketing
Configuration of feedback
Repeat analytics
Recommendations and reporting

Large-scale international brands choose us

We do all the work, providing the required result

Primary analytics

We set up end-to-end analytics, gathering data on the target audience and market segments.

CRM strategy development

We determine CRM marketing KPIs based on business metrics and company goals.

Selection and configuration of CRM

We implement and adapt CRM to brand objectives, conducting a full package of integrations and training employees.

Collection of contacts and data

We check and validate CRM cards with customer data, maximizing the useful information contained in each profile.

Analysis of collected data

We process all customer information and segment it for further interaction.

Implementation of communications channels

We draw up personalization scenarios and relevant channels for communication with the brand audience.

Daily monitoring of CRM marketing efficiency

We select optimal interaction terms for each segment of the client base, boostin the effectiveness of relationship marketing.


Exclusive competencies in CRM marketing

since 2009

Expertise in SEO, PPC and Performance marketing

Professional CRM configuration

We attract the best experts with experience in implementing and adapting CRM for international e-commerce projects with a large staff and thousands of clients. We automate and customize the system for all business tasks.

3 countries

A team of experts from the UAE, USA, Russia

Full legal accountability

We are located in Dubai and have a valid license. We spell out all partnership terms in our contract, including the project timeline and budget, and are fully legally accountable.

38 million+

Traffic of the promoted websites per month

Care for every client

We use a set of several digital tools and select the most convenient channels of communication for the brand's audience. We regularly optimize CRM marketing scenarios to improve the personalization of sales offers.

300 +

Successful advertising campaigns launched

Convenient reporting

We develop detailed reports for each project with sections conveniently tailored to KPIs for the marketing department, upper management and the business owner for rapid analysis.

We assemble a separate team of CRM marketing experts and a personal manager for each project, completely covering all of the client’s business needs. We conclude only a limited number of contracts and are fully responsible for the results of CRM marketing: we guarantee an improved brand image among the target audience and increased loyalty among regular customers.

Our team

Iurii Nemtcev Founder, CEO, SEO expert
Iurii Nemtcev
Founder, CEO, SEO expert
Karina Nemtseva Co-founder, SMM specialist
Karina Nemtseva
Co-founder, SMM specialist
Tatiana Torskaya SEO specialist, content marketer
Tatiana Torskaya
Content marketer, SEO specialist
Julia Shorova Marketing Manager
Julia Shorova
Marketing Manager
Mikhail Solovev Web designer, Content manager
Mikhail Solovev
Web designer, Content manager

Contact us by phone or email and take advantage of a free 20-minute consultation from Big Lab experts.

We will answer all your questions and draw up a commercial offer for an in-person meeting in Big Lab’s Dubai office.